Leung Cheuk Hin

Software Engineering Student & IT Support Specialist

I am a motivated second-year Higher Diploma student in Software Engineering with solid knowledge in data center operations and user support. Eager to learn and adaptable to 24/7 shifts, committed to maintaining system stability in dynamic IT environments.

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Leung Cheuk Hin

Profile

Get to know more about my background, skills, and professional journey

About Me

I am a dedicated Software Engineering student at Hong Kong Institute of Information Technology with practical experience in IT support roles. My passion for technology drives me to continuously learn and adapt to new challenges in the ever-evolving IT landscape.

With hands-on experience in data center operations, user support, and software development, I bring a unique combination of technical skills and problem-solving abilities to any team.

Contact Me
(852) 1234 5678
240063724@stu.vtc.edu.hk
Tseung Kwan O, Hong Kong
Student No.: 240063724
IT114105 - Software Engineering HD
Available Immediately

Professional Summary

I possess strong problem-solving skills, am attentive to detail, and ready to contribute effectively in a dynamic IT environment. My experience includes:

  • Providing comprehensive IT support for over 50 colleagues
  • Managing inventory of 200+ IT assets
  • Resolving 15+ technical support tickets daily
  • Installing and configuring 30+ workstations

I'm currently expanding my knowledge in software development, cloud computing, and artificial intelligence while gaining practical experience in IT operations and support.

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Personal Competencies

Technical skills, languages, and professional attributes that define my capabilities

Technical Skills

Operating Systems

Linux Administration
Windows Server
macOS

Programming & Development

Python
Java
PHP
HTML/CSS/JavaScript
SQL Databases
Mobile App Development

IT & Support Skills

Problem-solving & Troubleshooting
IT Asset Management
Hardware & Software Support
Project Coordination
Network Fundamentals
Discuss My Skills

Language Proficiency

Cantonese
Native
English
Proficient
Mandarin
Experienced

Interests & Development Focus

Artificial Intelligence
Cloud Computing
Mobile App Development
Cybersecurity
Data Analytics
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Professional Attributes

Strong Problem-solving
Adaptable to 24/7 Shifts
Attention to Detail
Effective Communication
Team Collaboration
Proactive Learning
Time Management
Customer Service

Certifications & Training

IT Support Fundamentals

Linux System Administration

Python Programming

Network Security Basics

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Artifacts to Support Personal Competency

Certificates, projects, works, activities or any artifacts that prove my skills and competencies

Artifact 1: Professional IT Support Experience

NTK Academic Group Limited | May - Sep 2023

In-house IT Support (Full-time)

This professional experience demonstrates my technical support skills, problem-solving abilities, and capacity to manage IT infrastructure in a corporate environment.

Desktop Support
IT Asset Management
Project Coordination
Team Collaboration
Key Achievements:
  • Provided comprehensive desktop support for over 50 colleagues
  • Managed and tracked an inventory of over 200 IT assets
  • Acted as key liaison for IT upgrade projects with external vendors
  • Minimized downtime through effective troubleshooting

Artifact 2: Technical Support & Problem Solving

Speedy Group Corp. Limited | Jul 2024 - Present

IT Support (Part-time)

This ongoing role showcases my ability to handle diverse technical issues, provide user training, and maintain IT systems in a dynamic work environment while pursuing my studies.

Ticket Resolution
Remote Support
Hardware Maintenance
User Training
Key Achievements:
  • Address 15+ technical support tickets daily with high satisfaction rate
  • Guide users to self-resolve 50%+ of common issues, enhancing their technical proficiency
  • Install, configure and maintain 30+ workstations ensuring compliance with standards
  • Provide effective troubleshooting via phone, email and remote assistance

Artifact 3: Academic Projects & Learning

Hong Kong Institute of Information Technology | 2024 - Present

Higher Diploma in Software Engineering

My academic journey provides evidence of my programming skills, software development knowledge, and commitment to continuous learning in the field of technology.

Programming Projects
Database Design
Mobile App Dev
AI Concepts
Key Learning Outcomes:
  • Design, develop and maintain software systems and applications
  • Programming skills in Python, Java, PHP and web technologies
  • Database management and design principles
  • Artificial intelligence concepts and mobile app development
  • Problem-solving methodologies and software engineering best practices
Additional Evidence:
  • Diploma of Foundation Studies (2023-2024)
  • Secondary Education: HKSKH Bishop Hall Secondary School (2016-2023)
  • Course projects demonstrating practical application of skills
  • Continuous learning in emerging technologies

Career Plan

My professional goals and roadmap for achieving them

Career Goal

To become a Cloud Infrastructure Specialist or Systems Architect, designing and managing scalable, reliable IT systems that drive business success. I aim to combine my hands-on IT support experience with advanced software engineering skills to create efficient, secure technology solutions.

Career Development Roadmap

1

Short-term (0-1 Year)

Secure a full-time IT Support Engineer or Junior System Administrator position. Focus on gaining hands-on experience with cloud platforms, automation, and advanced troubleshooting while completing my Higher Diploma.

2

Medium-term (2-3 Years)

Advance to System Administrator or Cloud Support Specialist role. Obtain AWS/Azure certifications, develop expertise in infrastructure as code, containerization, and DevOps practices.

3

Long-term (5+ Years)

Become a Cloud Architect or Infrastructure Manager, leading design and implementation of enterprise-scale IT systems. Focus on scalability, security, reliability, and cost optimization.

Skills Development Plan

AWS/Azure Certifications
Docker & Containerization
Kubernetes Orchestration
Terraform (Infrastructure as Code)
Python Automation & Scripting
Cybersecurity Fundamentals
CI/CD Pipelines
Monitoring & Observability
Cloud Networking
Database Administration
Discuss Career Opportunities

Experience & Education

My professional journey and academic background

Higher Diploma in Software Engineering

2024 - Present

Hong Kong Institute of Information Technology

Learning to design, develop, and maintain software systems and applications. Acquiring skills in programming languages, databases, artificial intelligence, and mobile app development.

IT Support (Part-time)

July 2024 - Present

Speedy Group Corp. Limited

Addressing technical support tickets, troubleshooting hardware/software issues, and assisting with workstation installation and maintenance. Improving user technical proficiency through guided resolutions.

In-house IT Support (Full-time)

May - September 2023

NTK Academic Group Limited

Provided comprehensive desktop support for 50+ colleagues, managed IT asset inventory of 200+ items, and coordinated IT upgrade projects with external vendors.

Diploma of Foundation Studies

2023 - 2024

Hong Kong Institute of Information Technology

Completed foundational studies in information technology, mathematics, and communication skills to prepare for the Higher Diploma programme.

Secondary Education

2016 - 2023

HKSKH Bishop Hall Secondary School

Completed secondary education with focus on science and technology subjects. Developed strong foundation in mathematics, physics, and computer literacy.

References

PO LUN

Lecturer

Department of Information Technology

Hong Kong Institute of Information Technology

alanpo@vtc.edu.hk

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