Software Engineering Student
I am a motivated second-year Higher Diploma student in Software Engineering with solid knowledge in data center operations and user support. Eager to learn and adaptable to 24/7 shifts, committed to maintaining system stability in dynamic IT environments.
Get to know more about my background, skills, and professional journey
I am a dedicated Software Engineering student at Hong Kong Institute of Information Technology with practical experience in IT support roles. My passion for technology drives me to continuously learn and adapt to new challenges in the ever-evolving IT landscape.
With hands-on experience in data center operations, user support, and software development, I bring a unique combination of technical skills and problem-solving abilities to any team.
Contact MeI possess strong problem-solving skills, am attentive to detail, and ready to contribute effectively in a dynamic IT environment. My experience includes:
I'm currently expanding my knowledge in software development, cloud computing, and artificial intelligence while gaining practical experience in IT operations and support.
Get In TouchTechnical skills, languages, and professional attributes that define my capabilities
IT Support Fundamentals
Linux System Administration
Python Programming
Network Security Basics
Certificates, projects, works, activities or any artifacts that prove my skills and competencies
In-house IT Support (Full-time)
This professional experience demonstrates my technical support skills, problem-solving abilities, and capacity to manage IT infrastructure in a corporate environment.
IT Support (Part-time)
This ongoing role showcases my ability to handle diverse technical issues, provide user training, and maintain IT systems in a dynamic work environment while pursuing my studies.
Higher Diploma in Software Engineering
My academic journey provides evidence of my programming skills, software development knowledge, and commitment to continuous learning in the field of technology.
My professional goals and roadmap for achieving them
To become a Cloud Infrastructure Specialist or Systems Architect, designing and managing scalable, reliable IT systems that drive business success. I aim to combine my hands-on IT support experience with advanced software engineering skills to create efficient, secure technology solutions.
Secure a full-time IT Support Engineer or Junior System Administrator position. Focus on gaining hands-on experience with cloud platforms, automation, and advanced troubleshooting while completing my Higher Diploma.
Advance to System Administrator or Cloud Support Specialist role. Obtain AWS/Azure certifications, develop expertise in infrastructure as code, containerization, and DevOps practices.
Become a Cloud Architect or Infrastructure Manager, leading design and implementation of enterprise-scale IT systems. Focus on scalability, security, reliability, and cost optimization.
My professional journey and academic background
Hong Kong Institute of Information Technology
Learning to design, develop, and maintain software systems and applications. Acquiring skills in programming languages, databases, artificial intelligence, and mobile app development.
Speedy Group Corp. Limited
Addressing technical support tickets, troubleshooting hardware/software issues, and assisting with workstation installation and maintenance. Improving user technical proficiency through guided resolutions.
NTK Academic Group Limited
Provided comprehensive desktop support for 50+ colleagues, managed IT asset inventory of 200+ items, and coordinated IT upgrade projects with external vendors.
Hong Kong Institute of Information Technology
Completed foundational studies in information technology, mathematics, and communication skills to prepare for the Higher Diploma programme.
HKSKH Bishop Hall Secondary School
Completed secondary education with focus on science and technology subjects. Developed strong foundation in mathematics, physics, and computer literacy.
Lecturer
Department of Information Technology
Hong Kong Institute of Information Technology
alanpo@vtc.edu.hk